Dinkeys has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase to be eligible for a return.

You can contact us at sales@dinkeys.com to start a return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@dinkeys.com.

Damages and Issues Policy

At Dinkeys, we strive to ensure that you have a pleasant shopping experience and receive your orders in perfect condition. However, we understand that unforeseen circumstances can occur during transit or order fulfillment. This policy outlines our procedures for addressing any damages, defects, or issues that may arise with your purchase.

1. Inspection upon Receipt: We kindly request that you carefully inspect your order as soon as it arrives. Please take the time to thoroughly examine the packaging and the contents of your package.
2. Reporting Damages or Issues: If you discover any damages, or defects, or receive an incorrect item, we encourage you to contact our customer support team immediately. Time is of the essence, so please notify us within 48 hours of receiving your order. You can reach us at sales@dinkeys.com.
3. Providing Necessary Information: When contacting us, please provide detailed information about the issue, including your order number, a clear description or photographs of the problem, and any other relevant details. This information will assist us in quickly assessing the situation and providing appropriate solutions.
4. Assessment and Resolution: Once we receive your report, our dedicated team will promptly review the provided information. We may request additional details or evidence to better understand the problem. Rest assured, we will handle your case with utmost care and diligence.
5. Options for Resolution: Depending on the nature of the issue, we will offer suitable solutions to rectify the problem. These may include, but are not limited to:
   • Replacement: We will ship a new, undamaged, or correct item to you at no additional cost.
   • Refund: In cases where a replacement is not possible, we will offer a full or partial refund, based on the circumstances.
6. Return or Exchange Process: If a return or exchange is necessary, we will provide you with clear instructions on how to proceed. Our aim is to make the process as convenient as possible for you.

Please note that we reserve the right to assess each situation on a case-by-case basis. Any discrepancies or damages reported after the specified time frame may not be eligible for resolution. We kindly request your cooperation and understanding in adhering to these guidelines.

At Dinkeys, we value your satisfaction and will do everything within our power to address any issues that arise. Your feedback and support are essential to improving our products and services.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items)  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, Or items purchased at an event after the event is over.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.